WeCart Shipping & Delivery Policy 

WeCart Pickup Service (NEW)

We offer warehouse pickup for customers who prefer to collect their orders directly.

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Pickup Availability

Monday to Friday | 2:30 pm – 4:00 pm only

This dedicated time window ensures customer safety, as our warehouse operates heavy vehicle movements outside these hours.

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Next-Day Pickup Promise

At WeCart, we strive to give you the best shopping experience.
Most orders placed before our daily cut-off are eligible for next-business-day pickup.

You will be notified once your order is ready for collection.

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Pickup Notification

Please wait for a Ready for Pickup email or SMS before arriving.
Arriving prior to notification may result in delays.

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Pickup Location & Safety

Our warehouse is located within an industrial estate.

For your safety:

Follow all onsite instructions and signage

Park only in designated pickup areas

Do not enter loading zones or warehouse floors

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Alcohol Products – Pickup Restriction

Due to regulations set by Liquor & Gaming NSW, orders containing alcoholic products are not eligible for warehouse pickup.

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• Alcohol products must be delivered via WeCart’s approved delivery methods

• Pickup is not available for any order that includes alcohol, even if the rest of the order is eligible

• Valid 18+ ID verification will be conducted at the time of delivery

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This restriction ensures compliance with liquor licensing and responsible service requirements.

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Frozen & Chilled Items

To maintain food safety:

Frozen and chilled items must be collected on the same day they are marked ready

Temperature-sensitive items cannot be held overnight

Uncollected Orders

Orders not collected within 3 business days may be cancelled or restocked for safety reasons.

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​1. Delivery Areas & Coverage

WeCart delivers to four major regions across NSW and ACT, each with its own delivery radius.

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Sydney Region

• 35km radius from Sydney CBD

• Full delivery service, including frozen/chilled/perishable items

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Wollongong Region

• 30km radius

• Dry goods only (no frozen/chilled/perishable items)

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Newcastle Region

• 50km radius

• Dry goods only (no frozen/chilled/perishable items)

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Canberra Region

• 50km radius from Canberra CBD

• Dry goods only (no frozen/chilled/perishable items)​

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2. Delivery Methods (Courier vs In-House)

Delivery method depends on the type of items ordered.

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Dried Goods (Non-Perishable)

• Delivered via courier service

• Available in ALL THREE regions (Wollongong, Newcastle, Canberra)

• Sydney CBD 35km will be delivered via WeCart's in-house delivery team

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Frozen / Chilled / Perishable Items

• Delivered via WeCart’s in-house delivery team

• Ensures proper temperature control

• ONLY available within the Sydney CBD 35km delivery area

• Cannot be delivered to Wollongong, Newcastle, or Canberra due to quality and safety risks

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Reason:
Temperature-controlled deliveries outside Sydney may compromise food safety, so these areas are restricted to dry goods only.

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3. Processing & Dispatch Time

• All orders are dispatched within 2 business days

• Frozen/chilled orders ship based on the next available temperature-safe delivery slot

• Dispatch may be affected during peak seasons or public holidays

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4. Delivery Fees & Free Shipping Thresholds

Sydney Region (Within 35km of Sydney CBD)

• FREE Delivery for orders $80+

• $3.99 Delivery Fee for orders $50–$79.99

• $7.99 Delivery Fee for orders under $50

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Wollongong, Newcastle & Canberra Regions

(30km Wollongong / 50km Newcastle / 50km Canberra)

• Flat Shipping Rate: $30

• FREE Shipping for orders over $200

• Dry goods only (no frozen/chilled/perishable items)

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5. Alcohol Delivery & ID Verification (18+)
For orders containing alcoholic products, the following rules apply:

• The recipient must be 18 years or older.

• A valid photo ID is required upon delivery (Driver’s Licence, Passport, or Proof of Age Card).

• Alcohol cannot be left unattended or safe-dropped.

• If the recipient fails ID verification or is not present, the alcohol items will be returned to our warehouse for safety and compliance.

• A $15 re-delivery fee will apply for a new delivery attempt.

This applies to both in-house delivery and courier handover where applicable.

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6. Delivery Attempts & Safe Drop Policy
We will always try our best to complete your delivery. Driver will usually give a call before his arrival.

If the driver cannot locate your address:

• We will attempt to contact you immediately.

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If the recipient cannot be reached:

✔ For dried-only parcels
→ May be left in a safe location at the driver’s discretion.

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❌ For frozen/chilled/perishable products
→ Cannot be safe-dropped.
→ Returned to warehouse for safety.
→ $15 re-delivery fee applies.

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❌ For orders containing alcohol
→ Cannot be left unattended.
→ Must be handed to someone 18+.
→ If no one is available, return + $15 re-delivery applies.

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7. Out-of-Stock Items & Refunds
If an item is unavailable:

• We will contact you

• A refund will be issued for the unavailable items

• No automatic substitutions will be made​

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8. Reporting Issues
To allow us to resolve issues correctly:

• All order issues must be reported within 24 hours of delivery, including

  • Missing items

  • Damaged goods

  • Incorrect products

  • Temperature issues (frozen/chilled)

  • Alcohol delivery or ID issues

  • Claims made after 24 hours may not be eligible.​

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9. Additional Notes

• Delivery times may vary due to weather, traffic, or high-volume periods.

• Frozen items are packed to maintain safe temperature until delivery.

• By placing an order with WeCart, you agree to all terms in this policy.